These Terms of Service ("Terms") govern your access to and use of the YouToGame website, account services, and the purchase of products offered through YouToGame. YouToGame is operated by Haihai Tong Network Co., Limited, a company based in Hong Kong ("YouToGame", "we", "us", or "our"), with company registration number 81012115, registered address RM 518 5/F 143 WAI YTP STREET KWUN TONG KL HONG KONG.
By creating an account, placing an order, or otherwise using our website or services, you acknowledge that you have read, understood, and agreed to these Terms, together with our Privacy Policy, Delivery Policy, Refund Policy, and any product-specific terms displayed on the relevant product page. If you do not agree to these Terms, please do not use our services or place an order.
Where we offer any promotion, discount, or trial, the applicable conditions will be clearly disclosed on the relevant page or at checkout before you agree to participate.
You may use YouToGame only if: you are at least 18 years old or have reached the legal age of majority in your jurisdiction; or you use the service with the knowledge and permission of a parent or legal guardian where permitted by applicable law; and you are legally capable of entering into a binding agreement.
You must provide accurate, current, and complete information when creating an account, placing an order, submitting payment, or requesting support. You are responsible for ensuring that your use of YouToGame complies with the laws and regulations applicable in your location.
Some services may require a YouToGame account. You are responsible for keeping your login credentials confidential; maintaining the security of your email address and devices; providing accurate account information; reviewing activity conducted through your account; and contacting us promptly if you suspect unauthorized access or use.
You may not create accounts using false, misleading, stolen, or unauthorized information. Unless otherwise approved by us, an account may only be used by the person who registered it. You may not sell, transfer, rent, or share your account for fraudulent or abusive purposes. We may request additional information where reasonably necessary to verify account ownership, investigate suspicious activity, comply with legal obligations, or protect customers and payment systems.
YouToGame sells digital products and services, which may include game top-ups, mobile recharge, digital gift cards, prepaid cards, activation codes, subscription-related digital products, and other electronically delivered products displayed on our website. We do not ship physical goods unless a product page expressly states otherwise. Product availability may vary according to region, platform, denomination, supplier availability, payment method, regulatory requirements, or other product-specific conditions.
Digital products may be subject to country or regional restrictions, platform restrictions, account or server restrictions, currency restrictions, activation or redemption requirements, expiry dates, brand-specific terms, one-time-use limitations, and other conditions imposed by the relevant issuer or service provider. These restrictions form part of the product description and your purchase.
Before placing an order, you are responsible for reviewing and confirming the product name, region or country, platform, server, denomination, supported account type, Player ID / UID / phone number / email address or other delivery destination, and redemption and compatibility requirements. Please contact customer support before purchasing if any product information is unclear.
Submitting an order constitutes an offer to purchase the selected product under these Terms. An order is not finally accepted merely because you submitted the checkout form, a payment attempt was initiated, a temporary payment authorization was created, or an automated order confirmation was displayed. We accept an order when we begin processing it for fulfillment, confirm acceptance, or complete delivery, whichever occurs first.
We may decline or cancel an order before delivery where reasonably necessary, including where payment has not been successfully confirmed; the product is unavailable; the listed price or product information contains an obvious error; required customer information is missing or invalid; the order triggers a reasonable fraud or security concern; fulfillment would breach applicable law or a payment-provider requirement; or the order cannot be completed for technical or supplier-related reasons. If we cancel an order after receiving valid payment and the product has not been delivered, the amount paid will be refunded in accordance with our Refund Policy.
1. Vous comprenez et acceptez que la Plateforme est en droit de facturer des frais de service correspondants pour les services de qualité et le support technique fournis aux utilisateurs. Ces frais servent principalement à équilibrer les coûts d'exploitation et de conformité de la Plateforme, notamment, sans s'y limiter :
2. La perception de ces frais vise à garantir la sécurité et la stabilité globales de l'écosystème de la Plateforme, afin que les utilisateurs puissent continuer à bénéficier d'un choix large, équitable et compétitif de produits ou services mondiaux.
3. Les normes de facturation, modes de paiement et cycles de règlement spécifiques seront ceux indiqués sur les pages concernées, la page de confirmation de commande ou tout accord complémentaire applicable. La Plateforme se réserve le droit d'ajuster les postes et barèmes de frais conformément aux lois et à ses besoins opérationnels.
Payments may be processed by independent third-party payment providers. We do not ordinarily store complete payment-card numbers. Payment information may be collected and processed directly by the relevant payment provider in accordance with its own terms and privacy practices.
A payment may be delayed, rejected, reversed, held, or reviewed due to payment-provider requirements, bank or card issuer decisions, fraud screening, account verification, incorrect payment information, regulatory restrictions, or technical issues. A successful payment notification does not guarantee fulfillment if the order later fails product, security, legal, or supplier verification.
Les moyens de paiement locaux intégrés via les canaux d'acquisition de la Plateforme sont réservés aux résidents locaux ou aux personnes détendant légalement un droit de séjour à l'étranger. Si vous savez ne pas remplir ces conditions et payez néanmoins au moyen d'une carte bancaire, d'un portefeuille électronique ou d'un compte émis dans une région d'identité non prise en charge, en recourant à des moyens techniques (y compris, sans s'y limiter, un VPN ou une IP proxy) ou en exploitant des failles des réseaux de paiement transfrontaliers, ce comportement constitue une violation grave des présentes Conditions. Vous assumez seul l'ensemble des conséquences juridiques liées au règlement de change transfrontalier et à la lutte contre le blanchiment. La Plateforme peut mettre fin à tout moment à la transaction concernée et refuser tout remboursement.
Certain orders may require manual or automated verification before delivery. Verification may include confirming payment ownership, account ownership, billing information, order details, device or network information, transaction history, or additional information reasonably needed to prevent fraud or unauthorized transactions.
Verification does not mean that a customer has committed wrongdoing. It is a security measure intended to protect customers, YouToGame, payment providers, and product suppliers. If required information is not provided within a reasonable period, we may delay or cancel the order. Where a paid and undelivered order is cancelled, funds will be handled according to our Refund Policy.
All digital products are delivered electronically unless expressly stated otherwise. Delivery methods may include displaying a digital code on the order page; sending order information to the email address associated with the purchase; crediting value directly to a player account, UID, phone number, or other destination supplied by the customer; or providing access through the YouToGame order lookup function.
Estimated delivery times are described on the product page and in our Delivery Policy. Delivery estimates are not guarantees. Processing may take longer due to payment confirmation, security review, supplier availability, technical issues, incorrect customer information, or unusually high order volume.
For direct top-ups, mobile recharge, account credits, or similar services, we rely on the information you submit. You are responsible for ensuring that all delivery information is complete and accurate, including Player ID or UID, game server, account identifier, phone number, email address, region, platform, and any other requested destination information.
A top-up or recharge that has been successfully completed using the information provided by you usually cannot be reversed. We are not responsible for delivery to an incorrect but valid destination where the order was fulfilled exactly according to the information you submitted, except where applicable law requires otherwise.
You must review digital codes promptly after delivery and follow the applicable redemption instructions. You may not publish a code publicly; share it with unauthorized third parties; attempt repeated or abusive redemption; alter evidence concerning the code's status; or claim that a code was invalid after it has been successfully redeemed or transferred.
If you receive an invalid or previously used code, contact us promptly and provide the order number, error message, and supporting screenshots or other reasonably requested evidence. Eligible claims will be investigated under our Refund Policy and purchase-protection procedures.
Refund eligibility depends on the order status, delivery status, product type, and reason for the request. Approved refunds are normally credited to the customer's YouToGame account balance, unless a different method is expressly agreed; the payment gateway supports and we approve a return to the original payment method; or applicable law requires another refund method.
Account balance is for platform purchases only. Available balance may be used for eligible purchases on YouToGame. It is not a general cash-out / withdrawal facility. Full eligibility conditions, exclusions, procedures, and estimated processing times are set out in our Refund Policy. Nothing in these Terms limits consumer rights that cannot lawfully be excluded.
Because digital products may be fulfilled shortly after payment confirmation, cancellation may not be possible once processing or delivery has begun. You may contact customer support to request cancellation, but submitting a request does not guarantee that the order can be stopped.
Orders that have already been displayed, sent, activated, redeemed, credited, recharged, or delivered to the destination provided by the customer are generally not cancellable or refundable, except where the product is defective, fulfillment was incorrect, or applicable law provides otherwise.
You must not use YouToGame to engage in or facilitate fraud or attempted fraud; money laundering or unlawful financial activity; use of stolen, unauthorized, or compromised payment methods; chargeback abuse; identity theft or impersonation; circumvention of sanctions, export controls, geographic restrictions, or legal requirements; unauthorized resale that violates product or issuer restrictions; automated scraping, excessive requests, denial-of-service activity, or interference with the website; attempts to gain unauthorized access to accounts, systems, data, or payment processes; submission of fabricated screenshots, false claims, or manipulated evidence; or any activity that violates applicable law or the rights of another person.
We may restrict, suspend, or terminate access, delay fulfillment, request verification, or cancel an undelivered order where we reasonably believe such action is necessary to prevent abuse, protect users, comply with law, or investigate suspicious activity. Any funds associated with a cancelled order will be handled in accordance with applicable law, the status of the transaction, and our Refund Policy. We will not confiscate customer funds solely as a contractual penalty.
Before initiating a chargeback or payment dispute, please contact customer support so we have an opportunity to investigate and resolve the issue. You retain any lawful right to contact your payment provider. However, submitting a knowingly false, duplicated, or misleading dispute may result in account restrictions and the submission of relevant order and delivery evidence to the payment provider. We may suspend disputed funds or related account balance while a legitimate payment dispute is being investigated, to the extent permitted by law.
YouToGame is an independent digital-goods retailer. Unless expressly stated otherwise, Haihai Tong Network Co., Limited and YouToGame are not affiliated with, endorsed by, sponsored by, or officially associated with the owners of third-party games, platforms, payment services, trademarks, or brands displayed on the website. All trademarks, logos, product names, platform names, and brand names remain the property of their respective owners and are used for identification and descriptive purposes. Third-party products and services may be governed by additional terms issued by their respective owners. You are responsible for complying with those terms when redeeming or using a product.
Ownership, limited licence, trademarks, and infringement notices relating to YouToGame are set out in full on our separate Intellectual Property Rights page, which forms part of these Terms.
We aim to keep YouToGame available and functioning properly, but uninterrupted access cannot be guaranteed. The website or individual services may be temporarily unavailable because of maintenance, technical failure, cybersecurity incidents, supplier interruptions, payment-provider outages, events outside our reasonable control, or legal or regulatory requirements. We may modify, suspend, or discontinue a feature or product category where reasonably necessary. This will not remove any rights you have regarding orders already accepted and paid for.
For digital codes, our purchase protection generally applies to whether the code was valid and unused at the time of delivery, subject to verification and the conditions in our Refund Policy. For direct top-ups, our responsibility generally relates to completing the service using the destination information submitted by the customer.
We do not control and cannot guarantee continued operation of a third-party game or platform; future changes made by a brand or issuer; account suspensions imposed by a third party; changes to redemption rules after delivery; product compatibility not stated on the product page; or a third party's decision to discontinue a product or service. This section does not exclude any warranty or consumer right that cannot lawfully be excluded.
To the extent permitted by applicable law, the website and services are provided on an "as available" basis. We do not make promises that every product will always remain available; every order will be delivered instantly; the website will operate without interruption; third-party platforms will remain unchanged; or every payment method will be available in every region. Nothing in this section excludes obligations expressly stated in these Terms, our published policies, the applicable product description, or mandatory law.
To the maximum extent permitted by applicable law, YouToGame will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of the website or a product, including loss of profits, business opportunities, data, or anticipated savings. Where liability cannot be excluded, our aggregate liability arising from a particular order will generally not exceed the amount paid to YouToGame for that order. This limitation does not apply where liability cannot lawfully be limited or excluded, including liability arising from fraud, wilful misconduct, or other circumstances protected by mandatory law. The purpose of this section is to allocate reasonable commercial risk, not to remove non-waivable consumer rights.
To the extent permitted by law, you agree to be responsible for reasonable losses, claims, or costs incurred by us as a direct result of your intentional unlawful conduct, fraud, misuse of the service, or material breach of these Terms. This provision does not require consumers to indemnify us for losses caused by our own breach, negligence, or unlawful conduct.
We may restrict or suspend an account where reasonably necessary because of suspected fraud or unauthorized payment activity; material or repeated breach of these Terms; chargeback abuse; security risks; legal or regulatory obligations; threats or abusive conduct directed at staff or users; or attempts to interfere with the website or its services. Where appropriate and legally permitted, we may request verification or provide an opportunity to resolve the issue. Account suspension does not automatically remove your right to receive eligible refunds. Outstanding orders and balances will be handled according to their status, applicable law, and our published policies; remaining balance remains for platform purchases only where applicable.
Our collection and use of personal information are described in our Privacy Policy. By using YouToGame, you acknowledge that information may be processed where reasonably necessary to create and maintain your account; process payments and orders; deliver digital products; prevent fraud and abuse; provide customer support; comply with legal obligations; and improve the security and operation of our services. Please review the Privacy Policy before using the service.
For questions, complaints, delivery issues, or refund requests, please contact us by email at mail@youtogame.com, or through the online support available on the official YouToGame website. Please include your order number and sufficient information for us to investigate the issue. We generally aim to respond within 24–48 hours, although complex investigations may require additional time.
We will not be responsible for delays or failures caused by events outside our reasonable control, including natural disasters; war, civil unrest, or government action; telecommunications or internet outages; payment-provider or banking-system failures; supplier or platform-wide outages; cyberattacks; or changes in law or regulatory restrictions. We will take reasonable steps to reduce the impact and handle affected paid orders fairly under our Delivery Policy and Refund Policy.
We may update these Terms to reflect changes to our services; changes in law or regulation; security requirements; payment or supplier changes; or improvements to clarity and customer protection. The updated version will be published on this page with a revised "Last Updated" date. Changes will apply prospectively unless applicable law requires otherwise. Material changes will not retroactively remove rights already acquired under a completed order. Continuing to use the service after an updated version takes effect constitutes acceptance of the updated Terms, where legally permitted.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, and the remaining provisions will continue in effect. Our failure to enforce a provision on one occasion does not waive our right to enforce it later.
These Terms, together with the applicable product page, Privacy Policy, Delivery Policy, Refund Policy, and any other terms expressly presented during checkout, form the agreement between you and YouToGame regarding the relevant service or purchase. Where a product page contains a specific condition that conflicts with a general provision in these Terms, the product-specific condition will apply to that product, provided it was clearly disclosed before payment and does not violate applicable law.
Haihai Tong Network Co., Limited
Company Registration Number: 81012115
Registered Address: RM 518 5/F 143 WAI YTP STREET KWUN TONG KL HONG KONG
Business Location: Hong Kong
Email: mail@youtogame.com
Online Support: Available through the official YouToGame website. Additional registered-company information is displayed in the website footer or on our About Us and Contact Us pages.